Frequently Asked Questions
HOW FAR IN ADVANCE SHOULD I BOOK A PHOTO BOOTH FOR MY EVENT?
We are currently booking events for 2025 and recommend reserving a photo booth as soon as possible since we have limited availability. We require bookings at least one week out from your event so we have sufficient time to design a photo strip layout, pick backdrops, and confirm details.
WHAT IS REQUIRED TO RESERVE A PHOTO BOOTH FOR OUR EVENT DATE?
To reserve your date we require a $300 nonrefundable retainer and a signed contract. We do not hold dates without those two items!
DO YOU TRAVEL OUTSIDE OF CHARLOTTE, NC?
Yes! We do travel outside of Charlotte, NC for events. We travel up to 1 hour outside of Charlotte, NC with our open air photo booth ("The Old School") and travel up to 1 hour outside of Charlotte, NC with our enclosed photo booth ("The Retro").
DOES THE TIME I RESERVE INCLUDE THE SET-UP TIME OF THE PHOTO BOOTH?
The time you reserve is the "consecutive operating time" of the photo booth. We arrive to set up 1 hour prior to the scheduled operating time. If you reserve 3 hours (for example, 7- 10 pm) we would arrive 1 hour prior to set up at 6 pm. If you need us to come earlier in the day to set up we do offer idle time at $75/hr.
DO YOU NEED WIFI?
No! Our photo booths operate without wifi since we are print-only at events (we'll provide you with a digital gallery after your event)!
HOW MANY PRINTS ARE INCLUDED WITH OUR RENTAL PACKAGE?
Our packages include unlimited photo prints per session (i.e. if there are 5 people in the photo we will print 5 photos). You and your guests are encouraged to take as many photos as you would like to!
DO I GET COPIES OF ALL PHOTOS TAKEN AT MY EVENT?
We'll provide you with a link to access your digital gallery after your event! If you want physical copies of all photos taken, we suggest including our memory book station with your reservation.
WHAT ARE YOUR SET UP REQUIREMENTS?
We need access to a reliable power outlet and a space that is approximately 10’ deep x 10’ wide x 10’ high. Additional information regarding set up will be found in our contract agreement.
CAN I PROVIDE MY OWN BACKDROP / NEON SIGN / PROPS / PHOTO GUEST BOOK?
It's best for us to take care of everything so we can ensure high quality results! If you'd like to provide your own materials, please discuss with us first. Otherwise, we may be unable to use them if they are presented to us on the day of your event.
IS IT POSSIBLE TO SET UP ONE OF YOUR PHOTO BOOTHS OUTDOORS?
Yes, however we need to be under a fully covered area. If there is any chance of inclement weather (rain, snow, wind, etc.) in the forecast, we require to be set up indoors. Additional information regarding set up will be found in our contract agreement.
MY VENUE REQUIRES OUR VENDORS TO HAVE INSURANCE. DO YOU HAVE BUSINESS INSURANCE?
Yes! If the venue requires a certificate of insurance, or to be added as additionally insured, we can issue that.
WHAT HAPPENS AFTER I RESERVE MY DATE?
After you officially reserve our photo booth for your event we'll have you start thinking about your photo strip template and design! Once you confirm your choice and the information you'd like to include on your photo strip we'll send over a few samples.
Then, a month or two before your event we will reach out with a questionnaire to confirm final details including your backdrop choice, event timeline, contact person, etc. Waiting until a month or two before your event ensures you have access to our latest backdrop choices. We also know that oftentimes details aren't finalized until a month or two before so you'll be in a better position to answer our questions!